UPDATE: SEGA’s RubyEclipse has answered the topic at the SEGA Forums to inform that SEGA is now investigating the problem.
Thanks for your patience – we’re investigating this now.
If you’re having the issue and haven’t already, please do send in a ticket to Customer Support so we have you in our records.
Sonic Lost World has finally been released in North America today, but it appears the wait hasn’t been completely worth it for those purchasing the Wii U version in Canada specifically. SSMB member XD375 grabbed his copy of the Wii U Deadly Six Bonus Edition today at his local EB Games store, but when he got home and tried to enter his DLC code on the eShop, it wouldn’t work. XD375 reports that his Canadian friends at other forums are also having this problem, as is a Canadian user over at the SEGA Forums.
American residents aren’t reporting any issues, so it appears the problem might be that SEGA has accidentally put codes intended for the American eShop in with the Canadian copies of the game, which don’t work on the Canadian eShop. Worse still, XD375 says his EB Games Store hasn’t received the advertised pre-order bonus DLC either.
XD375 has created a topic in the customer support section of the SEGA Forums, but so far hasn’t received a reply. If we hear anything from SEGA on the matter, we’ll update.
Thanks to XD375 at the SSMB for the heads up!